On receipt of your Booking Form & Registration Fee, we choose the most suitable member of our team for your home and pets.
We telephone you to confirm who your prospective sitter will be and give you a brief history of their background.
We write to you and confirm our telephone conversation, sending a copy of your details to your prospective sitter. They will then contact you to make a mutually convenient time to visit you.
The interview prior to commencement of the stay at your home is very important. This gives you the opportunity of ensuring that they know how you would like your home and pets cared for. They will bring their in-house security checklist to the interview, which will ask for added details not on your original Booking Form. After the meeting you should feel secure in the knowledge that your home and pets are in caring and capable hands.
We will telephone you to confirm that the member of the team we have chosen meets with your approval.
They arrive on the day and time required and have a final briefing with you.
You go away secure in the knowledge that your home is being looked after by Absentia.
Whilst undertaking an assignment, members of our team are our employees. They are therefore covered by Fidelity Bond insurance, Employers Public Liability and bound by our Terms and Conditions of Employment.
Accidents can happen - breakages and accidental damage caused by our sitters are covered by our comprehensive insurance policies.
We recommend that you advise your insurance company that we are in residence - some companies offer discounts.
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All are extremely versatile, they appreciate your concerns and worries. Many are specialists in their own field. They will care for your pets: From walking your dogs to stabling horses, they are happy to water plants and undertake light gardening duties, to milking goats, taking care of hamsters to llamas and even iguanas!
Whilst you are away, they will use their discretion and objectivity with regard to the length of time that they are away from your home.
Our sitters undertake many different assignments, from Cottages to Stately Homes, to running clients' Bed and Breakfast.
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They have your emergency telephone numbers relating to the care of your home and animals, and are able to cope with any crisis. They always have the benefit of the help and advice line at Head Office.
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We have conducted a general risk assessment of the type of hazards likely to be encountered on a property. At the start of an assignment, as part of the familiarisation of your property, your sitter will complete a risk assessment.
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We appreciate as much notice as possible, but we can provide sitters at very short notice, in some cases within 3-4 hours in an emergency, but when given more time you are able to meet the sitter beforehand.
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